Return and Refund Policy

PMR MUST BE CONTACTED WITHIN 10 DAYS FOR ANY RETURNS OR PROBLEMS. NO RETURNS WILL BE ACCEPTED AFTER 30 DAYS.

• THERE WILL BE NO RETURN OR REFUND ON CUSTOM BUILT ITEMS, THIS INCLUDES ENGINE PARTS, BODYWORK, WHEELS, BRAKE, NITROUS BOTTLES OR ANY OTHER CUSTOM MADE PARTS.
• SPECIAL ORDERED items are FINAL SALE and EXEMPT from Return, Credit or Refund.
• ABSOLUTELY NO RETURNS ON ANY ELECTRICAL COMPONENTS
• RETURNS/EXCHANGES for purchases that originally qualified for FREE shipping may be responsible for the original outgoing shipping costs
• There will be NO CREDIT TO YOUR CREDIT CARD ACCOUNT OR CASH REFUNDS. (Ie: Your monthly statement will NOT show any credit when you return an item) only your account with RBM will show a credit of merchandise or exchange for the same value.
• ALL returns MUST HAVE A PRIOR Return Materials Authorization (RMA) number. When calling for a return authorization number, please have your invoice number ready.
• A Return Materials Authorization (RMA) number AND COPY OF INVOICE must accompany all returns. Returns will not be accepted without return approval.
• Parts authorized for a return must be uninstalled and in original condition and have original packaging. ABSOLUTELY NO SUBSTITUTIONS WILL BE ACCEPTED.
• Returns will be at the customer’s expense freight prepaid. All claims for shipping damage must be placed with the carrier.
• If the return is not the error of PMR there is a 20% restocking fee.

If you have questions, contact us at 336-417-9031 or Prolificmotorsports1@gmail.com